Refund policy

Refund Policy
Last updated: September 2026

30-Day Money-Back Guarantee
Every Saybeam order is backed by our 30-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of delivery for a full refund.

How to Request a Refund
1. Email us at support@clickcraftventures.net with your order number.
2. Briefly describe the issue or reason for return.
3. We will respond within 1–2 business days with next steps.
4. Refunds are returned to your original payment method within 5–7 business days of confirmation.

Free Size Exchanges
If the size isn't right, you don't need a refund. Email support@clickcraftventures.net within 30 days of delivery with your order number and the size you need, and we will ship the correct size free of charge — no return shipping cost and no restocking fee.

Return Eligibility
For hygiene reasons, items must be unworn beyond a reasonable try-on, in original packaging, and free from stains, damage or odours. If a returned item does not meet these conditions, we reserve the right to refuse the return.

Damaged or Incorrect Items
If your order arrived damaged, defective or you received the wrong size or colour, contact us with a photo. We will send a replacement or issue a full refund at no cost to you.

Important Notice Regarding Chargebacks
We are a real, responsive team committed to resolving every issue quickly. Before initiating a chargeback or payment dispute with your bank or card provider, we require that you contact us first at support@clickcraftventures.net. We respond within 1–2 business days. Chargebacks filed without prior contact may be disputed with full evidence including our refund policy, order confirmation and delivery records.

Non-Refundable Situations
- Requests made more than 30 days after the confirmed delivery date.
- Items showing signs of extended wear, washing, damage or alteration.

Questions? Email support@clickcraftventures.net — we respond within 1 business day.